Possway V4 Spark Electric Skateboard

Note: Affected by Covid-19, there will be some delay on the delivery.

How does Possway ship your order and how long does it take to ship ?

Processing time: 1-2 days
The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.

Shipping time: :
The time for your item(s) to travel from our warehouse to your destination.

Standard shipping:
25-35 business days

Local shipping:
USA, 3-5 business days
Australia, 3-5 business days (coming soon)

Air shipping:
USA, 5-7 business days
Canada, 12-15 business days
Europe, 10-15 business days
Australia, 10-12 business days
Asia, 5-10 business days

If your shipping address is from another country, please contact our customer service department

Free Standard Shipping Countries and Regions
North America:
United States (Alaska and Hawaii are not included)
Europe:
Netherlands, Belgium, Germany, Luxembourg, Denmark, France, United Kingdom, Spain, Austria, Finland, Ireland, Portugal, Sweden, Italy, Hungary, Slovenia, Slovakia, Poland, Czech Republic, Bulgaria, Estonia, Latvia, Lithuania, Greece, Romania, Croatia
Asia:
China, South Korea, Taiwan, HongKong, Singapore, Malaysia，Vietnam, Thailand

Do I need to pay tax?
No tax will be charged for US and EU customers if your order is a completed board. (Tax will be charged for customers in NZ/Norway/Switzerland/South Korea). If you buy spare parts and ship to EU/NZ/AU/CA, you will need to pay tax.

When will I get a tracking number?
Successfully paid orders will be shipped within 1-2 days. After the order is shipped, you will receive a tracking number via email within 1-2 days.

Why is my tracking number not updating?
The tracking number will update when your parcel arrives in your country and passes through customs. If the tracking information is not updated within a few days, please don’t be surprised, your board is on the way. 

How much does shipping cost?
The shipping fees vary according to the destination, shipping method, and warehouse you selected. You can view the shipping fees on checkout page. Generally, we offer free standard shipping for most countries.

Due to technical issues, we currently only accept payments through Paypal. PayPal allows you to make payments using a variety of methods including PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.

CAN I USE A CREDIT/DEBIT CARD TO PAY MY ORDER ON PAYPAL?

PayPal allows you to make payments using a variety of methods including: PayPal Cash or PayPal Cash Plus account balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance. For more details please check out here: https://www.paypal.com/us/webapps/mpp/popup/about-payment-methods

WHY DID MY PAYMENTS FAIL? HOW TO FIX IT?

There are multiple reasons for a failed payment: 1) The online payment method chosen by the customer is not supported by the payment gateway.
2) Expired credit/debit card.
3) Canceled credit/debit card.
4) The debit card has Insufficient funds or has reached its limit.
5)The credit or debit card information is incorrect.
6)Transaction blocked by the merchant account, etc.
If you are sure your credit/debit card information is correct, please try again later! There might be a communication error or a technical problem, but please don't try it more than 2 or 3 times because the payment server can detect it as a threat and block payments for a long period of time. If your payment is declined after the second attempt, please contact your bank or change another card to pay your order.