Warranty and Refund Policy
This policy applies only to products purchased directly from Possway.com.
We offer 6 months (180 days) warranty on parts from the date when you receive the board. We also provide a 90-day warranty for the parts you purchased separately on our website. If a defect arises during the Warranty Period, Company will:
Send the new parts to replace the defect parts. Most of the parts are fairly easy to be replaced with our design with our YouTube video instructions.
This warranty excludes normal depletion of consumable parts (grip tape, wheels & bears) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.
For warranty repairs, here are processes:
Contact our Support team to firstname.lastname@example.org to provide your order Number and detail information of the defectiveness, some photos or a short video will be helpful.
Generally, we do not accept returns. If you encounter any product problems, please contact the customer service department via email email@example.com , we will do our best to offer a good solution for you.
1. We can help to cancel your order and refund your payment if your order hasn’t been shipped. How to know if your order was shipped or not? Contact our support team to know your order status. Once your order is canceled successfully, we will send you an email to notify you that we have confirmed your cancellation information, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We reserve the right to charge a restocking fee on any canceled orders.
2. Your order was analytic as fraudulent order.
In this case, we will cancel your order and refund you automatically, we will suggest you place a new order and make sure your order billing address is the same as your card billing address. You can also try to pay with another credit card or pay by PayPal.
3. We can’t ship to your shipping address.
4. We will email you and let you know the reason why we can’t ship it to you and find a solution.
We can’t refund when:
We don’t refund after your order has shipped out.
We don’t refund when there is an issue with the product you received, rather we fix the board in accordance with our warranty and send you free replacement parts (in certain cases you might need to cover the shipping cost for it).