Orders & Shipping
How long can I receive my skateboard after purchase?
TOTAL DELIVERY TIME:
The US Local shipping: 3-7 business days (Only for US addresses)
From US to Canada: 10-15 business days (Only for Canada addresses)
Shipping from China Factory: (For all countries/regions where we can deliver)
You will receive your package within 7-45 business days according to the shipping method you chose and your shipping address.
1)Standard shipping by train or sea from China Factory to:
US: 25-35 business days
Canada: 40-45 business days
EU Countries: 40-45 business days
Australia: 35-45 business days
2)Air shipping from China Factory to:
US: 7-10 business days
Canada: 12-15 business days
EU Countries: 8-12 business days
Australia: 10-15 business days
Asia: 5-10 business days
Why did I not receive the order number and Tracking Number?
When your order is shipped, you will receive an email with a tracking number.
If you didn't receive these emails, please check your spam folder or contact our support team email: email@example.com
How to track my order?
Sometimes the tracking information may not be updated immediately because the package hasn't entered the border of your country/region or for courier reasons. If the tracking information is not updated within a few days, please don’t worry, you can contact our support team email: firstname.lastname@example.org for more details.
Do I need to Pay Shipping Cost? What's the rate?
We offer free shipping service for the following shipping methods:
1)The US Local shipping (Excluded Hawaii)
2)Standard shipping by train or sea from China Factory
You need to pay the shipping cost for the following shipping methods:
1)Shipping from US to Canada
2)Air shipping from China Factory
Remark: For some countries, there's only "Air shipping from China factory" option
Do I have to pay VAT and import tax ?
Spare or replacement parts not covered under warranty which are shipped to EU/AU will need to pay import and VAT at the regional rate.
For Canada customers:
1)No tax will be charged if your order is shipped from China factory.
2)You may need to pay VAT if your order is shipped from the US, it depends on if the customs will check the package.
Can I cancel my order?
What Payment Methods Are Accepted?
Can I use a credit/debit card to pay my order on PayPal?
Why did my payments fail? How to fix it?
1) The online payment method chosen by the customer is not supported by the payment gateway.
2) Expired credit/debit card.
3) Canceled credit/debit card.
4) The debit card has Insufficient funds or has reached its limit.
5)The credit or debit card information is incorrect.
6)Transaction blocked by the merchant account, etc.
If you are sure your credit/debit card information is correct, please try again later! There might be a communication error or a technical problem, but please don't try it more than 2 or 3 times because the payment server can detect it as a threat and block payments for a long period of time. If your payment is declined after the second attempt, please contact your bank or change another card to pay your order.
After Sale Service
What's the warranty?
Send the new parts to replace the defect parts. Most of the parts are fairly easy to be replaced with our design with our YouTube video instructions.
This warranty excludes normal depletion of consumable parts (grip tape, wheels & bears) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.
For warranty repairs, here are processes: Contact our Support team to email@example.com to provide your order number and detail information of the defectiveness, some photos or a short video will be helpful.
What's the Return Policy?
What's the Refund Policy?
1)Your order was canceled successfully.
2)Your order was detected as a High risk of fraud.
In this case, we will cancel your order and refund you automatically, we will suggest you place a new order and make sure your order billing address is the same as your card billing address. You can also try to pay with another credit card or pay by PayPal.
3)We can’t ship to your shipping address. We will email you and let you know the reason why we can’t ship it to you and find a solution.
We can’t refund when:
1)We don’t refund after your order has shipped out.
2)We don’t refund when the product you received was used.
If there is an issue with the productrather we fix the board in accordance with our warranty and send you free replacement parts (in certain cases you might need to cover the shipping cost for it).
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.