AnswerSuccessfully paid orders will be shipped within 1-2 working days. After the order is shipped, you will receive a tracking number via email within 1-2 days. Sometimes the tracking information may not be updated before the package enters the border of your country. If the tracking information is not updated within a few days, please don’t be surprised, you can check again later 1-2 days.

AnswerNo extra tax will be charged for US and EU customers as the board have taxes pre-paid when they enter that territory. (Tax however will be charged for customers in New Zealand/Norway/Switzerland/South Korea.)

Spare or replacement parts not covered under warranty which are shipped to EU/NZ/AU will need to pay import and VAT at the regional rate.

Note: For New Zealand customers, we might have to ship your board in two consignments due to your battery shipping restrictions. we will ship your board without battery in the first package, and then ship your battery and remote in a second package to comply with the legislation. Fitting the parts is very easy.

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After the payment is successful, we will ship the goods within 1-2 business days, and provide three shipping methods: Standard shipping, Local Fast shipping(US only), Air shipping. The products will be received within 5-35 business days according to the shipping method you choosed. However, during busy logistics or holidays, processing time may increase.

Standard shipping: 25-35 business days Local fast shipping (US only): 2-7 business days

Air shipping: USA, 7-10 business days Canada, 15-20 business days Europe, 15-20 business days Australia, 15-20 business days Asia, 5-10 business days

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Go for a longboard or cruiser for longer distances and a normal skateboard for tricks. Riding a skateboard is a fun way of transportation. It’s a healthy activity and way faster than walking or in some cases, taking the bus.

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The board acceleration is controlled by a handheld bluetooth remote. To turn you use your body weight as you would a normal longboard skateboard.

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Before getting on your skateboard, empty your pockets of all hard and sharp objects and put on your protective gear. Essential protective equipment includes: A properly fitting helmet Wrist guards help support the wrist and reduce the chances of breaking a bone if you fall. Knee and elbow pads reduce the severity of cuts and scrapes, and prevent gravel burns. Closed-toe shoes that have slip-resistant soles, rather than sandals. Goggles or glasses can keep debris out of the eyes.

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The boards tested water resistant, if there is some water such as a shallow puddle, gutter run-off, or some sprinkler over-spray in your line, the board should be ok. However it is not recommended to ride on rainy days.In addition, please note that damage to the electronics as a result of moisture exposure is not considered a manufacturer’s defect, and consequently, not covered under warranty.

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Possway electric skateboards are high performance machines and should not used or operated in any way by children under the age of 14 years old unless under Adult supervision.Please wear a helmet and personal protective equipment before use.

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Yes, possway electric skateboard has little resistance which enables it to roll when the power is off.

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The limit we suggest is 330lbs. Over this weight and the board will lose some torque as well as range, and may put strain on the electronic and mechanical components. For heavier riders, we recommend the All Terrain skateboard as it will offer the most stable ride.

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Although the boards were designed to be low maintenance, ensuring that your components are operating properly on a regular basis will ensure maximum range and help prevent premature component wear. It is recommended to routinely check that your bolts and nuts are tight, bearings are clean and rolling freely, and your belt has proper tension. In addition, rotating the wheels regularly can prevent uneven wear.

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We offer 6 months (180 days) warranty on parts from the date when you receive the board. If a defect arises during the Warranty Period, Company will, at is options: Send the new parts to replace the defect parts. Most of the parts are fairly easy to be replaced with our design with our YouTube video instructions. Exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. This warranty excludes normal depletion of consumable parts (grip tape, wheels & bears) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. For warranty repairs in United States, here are processes: Contact our Support team to service@possway.com to provide your order No and detail information of the defectiveness, some photos or a short video will be helpful. A pre-paid return label will be provided to you via email once the case of warranty is confirmed. Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage. Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.

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We only accept return within 7 days under the Brand New condition with all accessories in the original package, customer needs to pay for return shipping cost to our closest facility advised by our support team. Company will provide a refund for the Product(s) not including any shipping charges. Follow below steps to return the Product(s) purchased through our Website within seven (7) days of the date that we deliver the applicable Product (s): Contact our Support team ( In China or U.S.) to initiate the return process and obtain authorization to submit the Products for return. Create a shipping label addressed to “POSSWAY Returns”. Pack the Products in the original packaging to ensure the Products will be returned without damage. Once the package is received by us and confirmed in brand new condition, we will issue the refund less the shipping charge in 3 business days with an email confirmation. If you need help, please send an email to service@possway.com

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We will refund when: We can help to cancel your order and refund your payment if your order hasn’t been shipped. How to know if your order was shipped or not? Contact our support team to know your order status,Once your order was canceled successfully, we will refund you within 1-3 business days. Your order was analytic as fraudulent order. In this case, we will cancel your order and refund you automatically, we will suggest you place a new order and make sure your order billing address is the same as your card billing address. You can also try to pay with another credit card or pay by PayPal. We can’t ship to your shipping address. We will email you and let you know the reason why we can’t ship it to you and find a solution. We can’t refund when: We don’t refund after your order has shipped out. We don’t refund when there is an issue with the product you received, rather we fix the board in accordance with our warranty and send you free replacement parts (in certain cases you might need to cover the shipping cost for it). We don’t accept returns.

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