Shipping Policy

Note: Affected by Covid-19, there will be some delay on the delivery.

How to check shipping?

Successfully paid orders will be shipped within 1-2 days. After the order is shipped, you will receive a tracking number via email within 1-2 days. Sometimes the tracking information may not be updated before the package enters the border of your country. If the tracking information is not updated within a few days, please don’t be surprised, you can check again later 1-2 days.

 

How long can I receive my skateboard after purchase?

After the payment is successful, we will ship the goods within 1-2 bussiness days, and provide three shipping methods: Standard shipping, Fast shipping, and Air shipping. The products will be received within 5-35 bussiness days according to the shipping method you choosed. However, during busy logistics or holidays, processing time may increase. 

Standard shipping:
25-35 business days

Local shipping:
USA, 3-5 business days (coming soon)
Australia, 3-5 business days (coming soon)

Air shipping:
USA, 5-7 business days
Canada, 12-15 business days
Europe, 10-15 business days
Australia, 10-12 business days
Asia, 5-10 business days 

 

If your shipping address is from another country, please contact our customer service department. service@possway.com

Free Standard Shipping Countries and Regions

North America: United States (Alaska and Hawaii are not included)

Europe: Netherlands, Belgium, Germany, Luxembourg, Denmark, France, United Kingdom, Spain, Austria, Finland, Ireland, Portugal, Sweden, Italy, Hungary, Slovenia, Slovakia, Poland, Czech Republic, Bulgaria, Estonia, Latvia, Lithuania, Greece, Romania, Croatia

Asia: China, South Korea, Taiwan, HongKong, Singapore, Malaysia,Vietnam, Thailand

Do I need to pay tax?

No tax will be charged for US and EU customers if your order is a completed board.(Tax will be charged for customers in NZ/Norway/Switzerland/South Korea).If you buy spare parts and ship to EU/NZ/AU/CA, you will need to pay tax.

For Canada customers:
1)No tax will be charged if your order is shipped from China factory.
2)You may need to pay VAT if your order is shipped from the US, it depends on if the customs will check the package.

When will I get a tracking number?

Successfully paid orders will be shipped within 1-2 days. After the order is shipped, you will receive a tracking number via email within 1-2 days.

Why is my tracking number not updating?

The tracking number will update when your parcel arrives in your country and passes through customs. If the tracking information is not updated within a few days, please don’t be surprised, your board is on the way.

How much does shipping cost?

The shipping fees vary according to the destination, shipping method, and warehouse you selected. You can view the shipping fees on checkout page. Generally, we offer free standard shipping for most countries.

When purchasing an electric skateboard, additional shipping costs are required in the following cases:
1. When standard shipping, rail transportation, and local warehouse express delivery cannot be reached, it will be delivered by air transportation, and additional air postage will be required according to the buyer’s geographic location.

USA, 5-7 business days, $125
Canada, 12-15 business days, $150
Europe, 10-15 business days, $125
Australia, 10-12 business days, $125
Asia, 5-10 business days, $50

2. If the courier company tells us that your shipping address is in a remote area, an additional fee will be charged. The fee varies according to the address.  

Do I need to pay shipping fees for skateboard accessories?
All skateboard accessories do not need to pay additional shipping costs.      

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